Return/Refund Policy

Returns on Stock and Pre-Made Cases are no hassle at MyCaseBuilder!

We want to make sure you are 100% satisfied with your case and that it is the right size for you.

If you need to return a Stock or Pre-made case for any reason, please call us at (973) 925-7215 to request a Return Merchandise Authorization Number (RMA) within 30 days of the order date.

Please have your original order number handy. Then ship your item(s) back to us at the following address with your RMA number written on the box:

Return Information

MyCaseBuilder RETURNS
RMA# (your number here)
510 East 31st Street
Paterson, NJ 07504
USA

Upon receipt of the returned item, you will receive a full refund, less the freight charges.

Cases with Custom Foam or Custom Foam Only orders are NOT refundable.

Because custom foam is cut specifically to your design and cannot be re-used or re-sold, we do not issue refunds.

However, we want you to be happy with your custom foam purchase. We offer two kinds of Design Protection in case, after you receive it, you realize there was a design error: Do-Over Protection and FailSafe Protection. 

Will I be charged a restocking fee?

NO! We do not believe in penalizing our customers by charging a bogus restocking fee.

Thanks for choosing MyCaseBuilder! We take great pride in providing you with outstanding products and incredible service.